Returning private customers

As a private customer you have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited for the full order amount including shipping costs. Only the costs of returning the product from your home to Dutch Protect Flooring are at your own expense.

To exercise this right, you can do so by telephone or email. You can also fill in a withdrawal form and send it to

Click Here to download the withdrawal form.

If you make use of your right of withdrawal, the following applies:

  • The product must be undamaged and if possible in the original packaging to be returned
  • Specially ordered and custom made products will not be taken back.
  • No writing on the original packaging is allowed
  • For products that are damaged or show signs of use, we reserve the right to charge for the damage.

We will then refund the order amount due within 30 days after notification of your return, provided that the product has already been received in good order.


Return address:

Dutch Protect Flooring

Noordersluisweg 19

8243 PR Lelystad

Tel: 0320337373


Dutch Protect Flooring is a trade name of:

Dutch Event Carpet B.V.

KVK: 74962523

VAT: NL860088789B01

Right of withdrawal for business customers
For business customers, the right of withdrawal does not apply. However, we also find it important that you are satisfied with the products delivered. If, for any reason, you are dissatisfied with the products and/or our service, or if you have received the wrong product, please contact us. We can be reached at telephone number 0320-337373 or by mail We will be happy to help you find a suitable solution.